Staff Today Inc. Is currently seeking a IT Helpdesk Manager to work at a facility in Fort Worth, TX. These are registry positions with our company Staff Today Inc.
Minimum Qualifications:
Associates degree in Computer/Technical Field (experience may be substituted for education)
5 years minimum experience in an IT Service/Help Desk with at least 3 of those years as a supervisor/lead role
Primary responsibility is to ensure help desk meets targets and expectations for customer service and support performance.
Meet customer expectations for service desk
Resolve their issues in a reasonable and agreed-upon timeframe;
Provide courteous and consistent service;
Keep customer informed, in language that is not technical jargon, about how their issue will be resolved;
All members of the service desk will take ownership of their issue.
Effectively manage, develop, and train the service desk team.
Ensure all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved.
Conduct assessments to evaluate progress of the help desk. Facilitate continuous process and service improvements
Share status reports on help desk performance.
Actively support business-wide and IT objectives by being involved in cross-functional initiatives
Demonstrate commitment to quality and regular quality improvements
Ability to communicate with senior IT management
Communicate as escalation point - managing complaints, suggestions, and compliments; and, perhaps most importantly, often service as the face, or voice, of the organization to customers.
This position requires superior customer service, interpersonal, and communication skills.
Collaboration, professionalism, and the ability to work with all levels of people.
Person must be a high energy, high performing leader and have a positive attitude.
The ideal candidate is a leader that can demonstrate experience building a high performing service desk team with superior response times.
If interested, please apply through this job post. You may send a copy of your most recent resume. If you have any questions, please feel free to call Staff Today Inc. At 800-928-5561 and ask to speak with Jessica Monday-Friday (08: 30 AM - 05: 00 PM PST)
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About Fort Worth, TX
Ready to embark on an exciting career journey in Fort Worth, Texas? Explore our job listings in this vibrant city known as the 'City of Cowboys and Culture.' Fort Worth offers a perfect blend of rich Western heritage and modern amenities, making it an ideal destination for job seekers looking for growth opportunities and a high quality of life. From the iconic Fort Worth Stockyards to the world-renowned Kimbell Art Museum, there is something to enchant everyone here. Indulge in mouthwatering Tex-Mex cuisine, catch a show at the Bass Performance Hall, support the revered Fort Worth Symphony Orchestra, or cheer on the Dallas Cowboys at AT&T Stadium. Come discover why Fort Worth is the perfect place to take the next step in your career and experience its irresistible charm firsthand.
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