Health Advocates Network is currently seeking a Computer Support Specialist to work at a Facility in Old Westbury, NY. These are registry positions with our company.
Pay Rate: $19 / hour
*W2
Shift:
M-F 8: 30am - 5: 00pm
Position Overview:
Seeking a skilled and service-oriented Desktop Engineer to join the Information Technology Services (ITS) department. This role focuses on supporting a range of desktop, voice, and AV technologies essential to campus operations. The successful candidate will demonstrate strong troubleshooting skills, effective communication, and a commitment to responsive, high-quality service. Candidate should have 3 to 5 years experience and working knowledge of the following:
Key Responsibilities:
Provide technical support to campus users by diagnosing and resolving hardware, software, and peripheral issues.
Install and support computers, mobile devices, printers, and lab equipment across academic and administrative environments.
Maintain and support enterprise communication systems including: o Alcatel-Client VOIP and OmniVista 8770 o OpenTouch Voicemail o Redbox voice recording (VOIP, radio, analog) o Microsoft Teams Voice (deployment and management)
Manage and deploy devices using KACE and JAMF endpoint management platforms.
Process and resolve service tickets using TeamDynamix.
Provide support for LogMeIn Rescue remote access tools.
Troubleshoot and support AV systems including Crestron and assist with basic audio production.
Manage campus printing solutions through PaperCut.
Maintain IT equipment inventory, service records, and system/network access control for supported environments.
Collaborate with vendors and technical support teams for issue resolution.
Assist in supervising student workers within the service desk function.
Deliver executive-level white glove IT support as needed.
Required Qualifications:
Proven experience in desktop engineering, technical support, or IT operations—preferably in a higher education or enterprise environment.
Strong working knowledge of voice communication systems, AV technologies, and desktop hardware/software.
Experience with enterprise IT tools including KACE, JAMF, TeamDynamix, and LogMeIn Rescue
Familiarity with Crestron systems and campus AV environments.
Excellent communication, documentation, and customer service skills.
Ability to work independently while also collaborating effectively with diverse campus constituents.
Must live within 15–20 miles of SUNY Old Westbury to ensure rapid response and on-site support availability.
White glove executive support experience is a strong plus.
Occasional evening and weekend hours required
Benefits:
-Medical
-Dental
-Vision
-Term Life
-Short-Term Disability Coverage
-401K
If interested, please apply through this job post. You may fax a copy of your most recent resume to 877-858-623. If you have any questions, please feel free to call at (800) 928-5561 and ask to speak with Vanessa (Monday-Friday 8: 30 AM-5: 00 PM PST). Refer friends, Earn rewards! Https://stafftoday.Staffingreferrals.Com/join/vdemont
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