Computer Support Specialist

Albany, NY

Posted: 07/09/2024 Job Number: 24-07318 Pay Rate ($): 24.0

Job Description

Health Advocates Network is currently seeking a Computer Support Specialist to work at a facility in Albany, NY. These are registry positions with our company.

Pay Rate: $24 / hour

Shift details:
  • 8 hrs - 8 AM to 5 PM
Knowledge, Skills, & Abilities:
  • Experience with ServiceNow or other ticket or case management software is a plus
  • Strong MS Windows, MS Outlook, and MS Office knowledge particularly in MS Excel and MS Word
  • Knowledge of basic accounting principles
  • Excellent communication skills
  • Works well with others
  • Reliable and trustworthy
  • Ability to multi-task and set priorities
  • MS SharePoint knowledge is desirable
  • Ability to write non-technical correspondence, communicate in writing
Preferred Level of Education:
  • High School graduate with some college;computer science related degree is preferred.
Basic Duties (training is provided on-site):
  • Answer calls and e-mail messages as they come in to the Statewide Financial System (SFS) Help Desk
  • Accurately document all issues and requests during the initial call
  • Analyze user issues and questions. Leverage system knowledge and use knowledge base resources to pinpoint resolution and answers for users.
  • Establish and maintain a working knowledge of the Statewide Financial System's navigation, procedures, and processing requirements - Support users in the use of the system including, but not limited to, navigation, access, and reports.
  • If required, route issues and requests to appropriate second line of support
  • Coordinate schedule with Help Desk supervisor to ensure coverage during established business hours.
  • Learn to use Help Desk core tools and software to assist users when needed and obtain a base knowledge in the core products supported by the Help Desk
  • Participate in appropriate training, workgroups and agency meetings
  • 1st Level Support for Help Desk and Security Incidents

If interested, please apply through this job post. You may fax a copy of your most recent resume to 877-858-623. If you have any questions, please feel free to call at (800) 928-5561 and ask to speak with Alondra (Monday-Friday 8: 30 AM-5: 00 PM PST). Refer friends, Earn rewards! Https://stafftoday.Staffingreferrals.Com/join/anuno1
 
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