Provide advice and technical assistance in troubleshooting account related issues, access questions, vetting users, account provisioning and deprovisioning, account creations, password resets, help users navigate the site, Multi Factor Authentication set up/reset, RSA PIN reset, RSA token distribution/installation, approving RSA tokens, modifying browser configurations for specific applications, re-enabling user's accounts, and directing calls to specific contacts for application questions.
Responsible for troubleshooting internal and external MFA, TL3, RSA issues.
Review pre-acceptance tools for medical professionals without a NYS Driver license. The requests in these tools need to be accepted to email the document to the medical professional.
Expediting accounts for Program Areas (like Electronic Death Registry System).
Processing Automated File Transfer (AFT) account (create, update and end date) for the Universal Public Health Node (UPHN) application.
Interacting with customers in a respectful, helpful manner and actively listen to issues and guide them through appropriate solutions.
Reply to requests and questions from internal and external customers that include both written and telephone inquiries.
Maintaining HCS accounts (updating and end dating).
Assist users navigating and assigning roles on the HCS.
Perform HCS testing to gauge if applications are working based on user concerns.
Research and responding to emails for different Outlook shared mailboxes.
Responsible for processing paper documents for HCS accounts. Which includes scanning the documents in a tracking system, processing the documents (accepting or rejecting), mailing accepted HCS PIN letter and account activation instruction, scan the documents in FileNet, key completed scanned documents, key and verify the completed documents.
Establish new files by numbering forms, coding, preparing file folders, and compiling relevant material. Update and correct records and files.
Perform and validate signature verifications.
Operate office machinery, including photocopiers, computer printers, hand scanner, and scanners.Perform other related duties as required.
Benefits:
-Medical
-Dental
-Vision
-Term Life
-Short-Term Disability Coverage
-401K
If interested, please apply through this job post. You may fax a copy of your most recent resume to 877-858-623. If you have any questions, please feel free to call at (800) 928-5561 and ask to speak with Vanessa (Monday-Friday 8: 30 AM-5: 00 PM PST). Refer friends, Earn rewards! Https://stafftoday.Staffingreferrals.Com/join/vdemont
Calling all job seekers in Menands, New York! Explore exciting career opportunities in this vibrant region nestled near the capital city of Albany. Menands offers a perfect blend of urban charm and suburban tranquility, making it an ideal place to work and live. With easy access to the Hudson River, the historic New York State Capitol, and the vibrant arts scene of Albany, Menands boasts a unique culture and rich history waiting to be explored. Indulge in the local cuisine, catch a show at the Palace Theatre, or cheer on the Albany Empire arena football team at the Times Union Center. Don't miss out on the growth opportunities this area has to offer. Check out our latest job listings and embark on an exciting career journey in Menands!
Are you sure you want to apply for this job?
Please take a moment to verify your personal information and resume are up-to-date before you apply.
