Administrative Assistant

Brooklyn, NY

Posted: 11/20/2023 Job Number: 23-14115 Pay Rate ($): 18.0

Job Description

Health Advocates Network is currently seeking a Administrative Assistant to work at a facility in Brooklyn, New York. These are registry positions with our company.

Pay Rate: $18 / hour

Shift details:
  • 37.5 hours per week
  • Respond to consumer complaints and inquiries
  • Assist the general public by answering questions via phone or office walk-ins.
  • Review written complaints and inquiries, determine how best to handle (ie mediation;referral;private attorney;provide information/materials);and respond to them in writing.
  • Identify consumer complaints that could lead to larger affirmative enforcement litigation possibilities.
  • Refer consumers to other agencies or provide them with informational materials when appropriate.
  • Oversee the regional office's voluntary consumer mediation program
  • Train mediators on how to mediate complaints from initial complaint through disposition, with the goal of obtaining a positive result.
  • Assign appropriate complaints to mediators and review the outcomes of the files.
  • Personally mediate complaints of particular interest.
  • Manage consumer files that develop into affirmative enforcement.
  • Assist the Consumer AAG's and AAGIC with various tasks as required to support enforcement actions.
  • Perform research and record management and report generation functions, including responding to records requests.
  • Perform other duties as assigned. Under the direction of an Assistant Attorney General candidate will:
  • Become familiar with consumer protection laws that our office enforces.
  • Confer with attorneys about patterns and potential violations of law and determine whether future action is needed.
  • Assist with ongoing investigations and the preparation of litigation.
  • Perform background research on the subjects of the investigation and identify all consumers affected.
  • Gather and organize evidence to support the investigation, including doing online research, reviewing business documents, and occasionally doing field work.
  • Create written summaries or spreadsheets summarizing findings.
  • Assist Consumer Frauds staff with legal document assembly.
  • Assist with post-enforcement activities such as monitoring businesses and distributing restitution to consumers.
  • Other duties and special projects as assigned.
Preferred Education:
  • High School Diploma, Technical Degree/Certificate Program, Bachelors Degree

If interested, please apply through this job post. You may fax a copy of your most recent resume to 877-858-623. If you have any questions, please feel free to call at (800) 928-5561 and ask to speak with Alondra (Monday-Friday 8: 30 AM-5: 00 PM PST).
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