Health Advocates Network is currently seeking a Computer Support Specialists to work at a facility in Albany, NY. These are registry positions with our company.
Pay Rate: $18 / hour
Shift details:
8 hrs - 8 AM to 5 PM
Knowledge, Skills, & Abilities: • Experience with ServiceNow or otherticket or case managementsoftware is a plus • Strong MS Windows, MS Outlook, and MS Office knowledge particularly in MS Excel and MS Word • Knowledge of basic accounting principles • Excellent communication skills • Works well with others • Reliable and trustworthy • Ability to multi-task and set priorities • MS SharePoint knowledge is desirable • Ability to write non-technical correspondence, communicate in writing. • Ability to run SQL scripts or queries is a plus Preferred Level of Education: • High School graduate with some college; computerscience related degree is preferred.
Basic Duties(training is provided on-site): • 1st Level Support for Help Desk and Security Incidents • Answer calls and e-mail messages asthey come in to the Statewide Financial System (SFS) Help Desk • Accurately document all issues and requests during the initial call • Analyze user issues and questions. Leverage system knowledge and use knowledge base resources to pinpoint resolution and answers for users. • Establish andmaintain a working knowledge ofthe Statewide Financial System’s navigation, procedures, and processing requirements - Support usersin the use of the system including, but not limited to, navigation, access, and reports. • If required, route issues and requeststo appropriate second line ofsupport • Coordinate schedule with Help Desk supervisorto ensure coverage during established business hours. • Learn to use Help Desk core tools and software to assist users when needed and obtain a base knowledge in the core productssupported by the Help Desk • Participate in appropriate training, workgroups and agency meetings
Benefits: -Medical -Dental -Vision -Term Life -Short-Term Disability Coverage -401K
If interested, please apply through this job post. You may fax a copy of your most recent resume to 877-858-623. If you have any questions, please feel free to call at (800) 928-5561 and ask to speak with Tracy (Monday-Friday 8:30 AM-5:00 PM PST).
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