Health Advocates Network is currently seeking an Administrative Assistant to work at a facility in New York, NY. These are registry positions with our company.
Pay Rate: $18 / hour
Shift details:
M-F: 8am - 5pm
Job Duties:
Must be able to provide high-level admin support by:
Primary phone contact – respond to standard inquiries, triages and refers to respective units for response. Perform initial complaint intake from patient, caregivers, family and consumers, including entering essential information and allegations into ACTS.
Prepare outgoing correspondence utilizing program specific templates and software (ACO and ACTS) for surveillance, complaints, Home Health Aide Training Program and miscellaneous activities.
Receive and process mail, faxing, scanning/photocopying, emailing, and uploading documents for FOIL (Freedom of Information Law) requests, Inter and Intra-agency requests, internal needs and public distribution.
Maintain photocopy and printer machines through preventive and ongoing mail logs; troubleshoot office computer repairs as needed
Assist survey staff with proper storage and filing of survey documentation in the designated drives and physical storage space
Any other ad hoc requests needed by office or survey staff
Orient other support staff if needed
Candidates should be dependable, detail-oriented, and highly motivated individuals able to work in a fast-paced, high-volume office environment. The successful candidate should be willing and able to multitask and move from assignment to assignment as deadlines and priorities change. Have knowledge of office administration and management; proper grammar, punctuation and spelling; business communications and ability to take notes is necessary.
Minimum qualifications:
a high school diploma (or equivalent),
two-year minimum experience working in a professional office setting,
excellent working knowledge of Microsoft Office (specifically Word, SharePoint and Excel),
the ability to enter data into, and extract data from, electronic databases,
the ability to work independently and on a team with different personalities,
the ability to handle multiple, shifting priorities,
good organizational skills, including an ability to organize information into reports
Preferred qualifications:
familiarity with health care facility surveillance and complaint incidents and investigation correspondence and reporting
familiarity and knowledge of the ASPEN System, ACTS and ACO systems
familiarity responding to Freedom of Information Law requests prior experience working within the NYS Department of Health Division of Home and Community Based Services program
Benefits: -Medical -Dental -Vision -Term Life -Short-Term Disability Coverage -401K
If interested, please apply through this job post. You may fax a copy of your most recent resume to 877-858-623. If you have any questions, please feel free to call at (800) 928-5561 and ask to speak with Tracy (Monday-Friday 8:30 AM-5:00 PM PST).
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