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Health Advocates Network is currently seeking a Accountant II to work at a facility in Menands, New York. These are registry positions with our company.
Act as Team leader to provide guidance, instruction, training to Provider Helpdesk team members and Agency Partners.
Provide advice and technical assistance in troubleshooting account related issues, access questions, vetting users, account provisioning and deprovisioning, account creations, password resets, help users navigate the site, Multi Factor Authentication set up/reset, RSA PIN reset, RSA token distribution/installation, approving RSA tokens, modifying browser configurations for specific applications, re-enabling user's accounts, and directing calls to specific contacts for application questions.
Investigate and troubleshoot ITSM work queues and provide timely and effective resolution/fulfillment of client requests and re-assign tickets within designated assignment groups.
Research and respond to Level 2 Help Desk requests using e-mail messages, ticket updates and support for all New York State healthcare providers, public health employees, and our partner agencies such as first responders, federal and foreign agencies, and medical community.
Demonstrate strong interpersonal and communication skills while working with department staff, external staff, vendors, and end users.
Responsible for troubleshooting, training, and orienting end users on installing RSA/MFA hardware and software where appropriate.
Responsible for RSA download and distribution of tokens and troubleshooting token issues.
Investigate and address cyber incidents by deactivating shared user accounts and subsequently following up with the appropriate entities regarding unauthorized account user access.
Collaborate with other security teams to address user technical issues encountered while accessing program applications.
Posting Press Releases.
Processing Automated File Transfer (AFT) account (create, update and end date) for the Universal Public Health Node (UPHN) application.
Instruct and assist Program Coordinators about the type of user roles and the appropriate documentation requirements concerning program applications.
Grant application specific permission rights to users based on the Program Area requests for current or new users.
Responsible for processing paper documents for accounts. Which includes scanning, printing, filling, and uploading the documents in a tracking system, processing the documents (accepting or rejecting), emailing activation instructions, and mailing a PIN letter to the user.
Possess the ability to work with FileNet, HCS, Microsoft Office 365, SharePoint, VCC, ITSM, RSA Admin Console, Redmine, and SMS.
Perform various types of application system testing including but not limited to system, regression, integration, functional, usability, business documentation and compatibility by creating test cases, test conditions, validation testing and communicate results of testing.
Design, create, and update operational helpdesk procedures guides.
Document diagnostic steps taken to troubleshoot/resolve client issues.
Possess the ability to work independently on multiple projects based on priority and project deadlines, transitioning and multi-tasking as necessary between phone calls, emails, tickets, and providing assistance to temp staff.
Lead for updating non-regulated/regulated facilities, and organization information based on Program Area requests and HFIS transactions.
Perform other tasks assigned by supervisors as necessary for the efficient operation of the Provider Helpdesks.
Benefits:
-Medical
-Dental
-Vision
-Term Life
-Short-Term Disability Coverage
-401K
If interested, please apply through this job post. You may fax a copy of your most recent resume to 877-858-623. If you have any questions, please feel free to call at (800) 928-5561 and ask to speak with Vanessa (Monday-Friday 8: 30 AM-5: 00 PM PST). Refer friends, Earn rewards! Https://stafftoday.Staffingreferrals.Com/join/vdemont
Calling all job seekers in Menands, New York! Explore exciting career opportunities in this vibrant region nestled near the capital city of Albany. Menands offers a perfect blend of urban charm and suburban tranquility, making it an ideal place to work and live. With easy access to the Hudson River, the historic New York State Capitol, and the vibrant arts scene of Albany, Menands boasts a unique culture and rich history waiting to be explored. Indulge in the local cuisine, catch a show at the Palace Theatre, or cheer on the Albany Empire arena football team at the Times Union Center. Don't miss out on the growth opportunities this area has to offer. Check out our latest job listings and embark on an exciting career journey in Menands!
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